Terms & Conditions

We want you to love every Chapter & Crumb gift box.

  • Change of Mind

    Due to food safety regulations and the nature of our products, we cannot accept returns or exchanges for change of mind.

  • Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong items, please contact us within 24 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged items and packaging

We'll assess the issue and, where appropriate, offer a replacement, store credit, or refund.

  • Allergies

    While we carefully source our products, some items may be produced in facilities that also handle allergens such as nuts, dairy, eggs, soy, or gluten.

    Please read each product description carefully before purchasing. If you have severe allergies, we recommend contacting us before placing your order.

  • Lost Parcels

If your tracking shows no movement for an extended period or your parcel appears lost, don't hesitate to get in touch with us. We'll work with the shipping provider to investigate and keep you updated.