Shipping Policy

  • Processing Time

    Orders are packed within 2 business days after payment is received.

    Orders placed on weekends or public holidays will begin processing on the next business day.

    During peak periods, processing times may be slightly longer.

  • Shipping

    We currently ship Australia-wide.

    Estimated delivery times after dispatch:

    • Metro areas: 2–5 business days

    • Regional areas: 4–8 business days

    • Remote locations: 5–10 business days

    Delivery timeframes are estimates only and may vary depending on the courier and your location.

    We are currently working on international shipping and will keep everyone updated

  • Tracking

    Once your order has been dispatched, you'll receive an email with tracking information so you can follow your parcel's journey.

  • Incorrect address

    Please ensure your shipping address is correct before placing your order.

    If an incorrect address is supplied, additional shipping charges may apply if the parcel needs to be resent.

  • Delays

    While we do our best to dispatch orders promptly, Chapter & Crumb cannot guarantee delivery dates once parcels have been handed to the shipping provider.