Frequently Asked Questions
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Chapter & Crumb is an Australian online mystery gift box for people who love to read and enjoy gluten-free treat, and beautifully packaged gifts. We specialise in curated gift boxes featuring gluten-free treats and carefully selected products that are inclusive, comforting, and perfect for every occasion.
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Yes, all Chapter & Crumb Treats and Consumables are completely gluten-free. We carefully select every product included in our boxes to ensure they are suitable for those following a gluten-free lifestyle.
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Orders are typically packed and dispatched within 2–4 business days. During busy periods such as Christmas, Mother's Day, or other special occasions, processing times may be slightly longer.
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Yes! We currently deliver to addresses across Australia.
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Yes! Enter the recipient's delivery address at checkout. We never include pricing information in parcels sent as gifts.
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If your order arrives damaged, don't hesitate to get in touch with us within 24 hours of delivery with your order number and clear photos of the damaged items and packaging. We'll work with you to resolve the issue as quickly as possible.
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Due to the nature of our food products, we cannot accept returns for change of mind. Please see our Returns Policy below for full details.